CUSTOMER COMPLAINTS PROCEDURE
IF FOR ANY REASON YOU ARE NOT SATISFIED OR HAVE A COMPLAINT THEN WE WOULD LIKE TO HEAR FROM YOU.
We at Brentwood Estates Birmingham are committed to providing the highest standard of service. However there will be occasions when we cannot meet your expectations and are truly sorry when this happens. This procedure guide will help you to make us aware of your dissatisfaction and help us to address your concerns.
We would like to confirm that to ensure your maximum protection, our company’s complaints procedure has been created to meet the requirements of all the regulatory authorities that control or have interest in our business.
WE ARE HERE TO HELP
Please feel comfortable in telling us what part of our services you are not happy with and what you would like us to do to resolve the matter. You can do this by writing to us at:
BRENTWOOD ESTATES BIRMINGHAM LIMITED
484-486 BEARWOOD ROAD
WEST MDLANDS B66 4HA
If you prefer you can call us on 0121 429 4442 or email us on firstname.lastname@example.org alternatively you may wish to visit our offices, and are most welcome to do so.
PROCESS OF DEALING WITH YOUR CONCERN
Should you have any issues or concerns with these points then please contact the Manager.
STILL NOT SATISFIED
If after receiving our response your are not satisfied and you feel that your complaint has not been addressed properly please let us know in writing and again
THIRD PARTY APPEAL AND WHAT HAPPEN NEXT
We assure you of a professional service at all times ensuring that all concerns are fully addressed fairly and without any prejudice however if you are still dissatisfied then we will respect your right to a third party intervention.
Therefore in our final letter we will inform you of the third party regulatory bodies you can take your appeal to for further investigation should you wish to do so.
OUR AFFLIATION AND REGULATORY BODIES
We are member of The Property Ombudsman and their address is Milford House 43-45 Milford Street Salisbury Wiltshire SP1 2BP Web www.tpos.co.uk Tel 01722 333306 Twitter@TPOmb
Please note that you will have to complete our internal complaints procedure before you can refer your concerns to any regulatory body. Assuring you of a professional service at all times.